Employees working for a customer service… | ClassNotes
MM
Mashaal Masha
Mar 16, 2024
Employees working for a customer service line at an electric company recorded all the calls last Monday and noted whether the caller asked for repairs and whether the caller asked about a bill. The results are summarized in the table below.
Asked for repairs
Did not ask for repairs
Total
Asked about a bill
48
623
671
Did not ask about a bill
130
90
220
Total
178
713
891
If a caller last Monday who asked about his or her bill is selected at random, which of the following is closest to the probability that the customer also asked for repairs?